1. App subscriptions
Taveli Plus subscriptions purchased in the iOS app are billed by Apple. Subscriptions purchased in the Android app are billed by Google Play. Taveli does not receive or store your full payment-card details and generally cannot directly approve or issue a refund for a store-processed purchase.
2. Requesting a refund
For an Apple purchase, submit your request through Apple’s Report a Problem service. For a Google Play purchase, follow Google Play’s refund request process. The applicable store decides eligibility, timing, and the refund amount under its policies and applicable law.
3. Cancellation is not a refund
Cancelling stops future renewal but normally does not automatically refund the current billing period. Access may continue until the end of that period. Delete-account requests do not cancel an Apple or Google subscription; cancellation must be completed in the relevant store account.
4. Trials and renewals
If a free or discounted trial is offered, the store shows its duration and renewal price before confirmation. Cancel through the store before the displayed renewal time to avoid the next charge. Taveli cannot guarantee a refund for an unused subscription period or a renewal that was not cancelled in time.
5. Gatherings and third-party purchases
Free gatherings have no purchase price to refund. When a paid gathering or ticket is offered, its cancellation and refund terms will be shown before purchase. Purchases processed by a venue, host, ticketing service, Apple, or Google are governed by that provider’s terms. If Taveli directly processes a gathering payment and Taveli cancels the gathering, Taveli will return the eligible purchase price to the original payment method unless the checkout terms or applicable law require a different result.
6. Purchase problems
If Taveli Plus does not unlock after a completed purchase, first use Restore Purchases in the app. For continued access or delivery problems, contact support@taveli.app with the store, purchase date, and order reference. Do not email full card details or account passwords.
7. Mandatory rights
This policy does not limit any refund, cancellation, withdrawal, warranty, or other consumer right that cannot legally be excluded in your country or region.